Oscura Network Status

Getting your e-mail on your device

08 June 2015


There are a wide variety of both providers and e-mail account types, but the set-up is similar although not always obvious.

Regardless of the service provider you use for your e-mail account, you will need to add your account to your devices to enable you to send and receive e-mail.

Oscura's hosted Exchange accounts provide a simple automatic set-up. If you have a hosted Exchange account then the first step is to select "Exchange" when adding a new account on your device. Then enter your e-mail address and password and all your settings should be automatically completed and the account added. If you have an older version of Outlook you may need to manually add the account.

If you have an IMAP or POP3 service, then you will need to enter further details during the set-up. Our summary guide below will help you get up and running with your e-mail account.

Outlook 2007/2010

1. Open Outlook 2007. If the Account Creation Wizard opens, click Cancel and return to the main Outlook screen. Select “E-Mail accounts” from the “Tools” menu
2. Select Account Settings.
3. Select the E-mail tab. Click New.
4. Next select 'Microsoft Exchange, POP3, IMAP or HTTP' and click 'Next.'
5. At the bottom of the Add New E-mail Account window, check the box labelled Manually configure server settings or additional server types. Click Next.
6. Select Internet E-mail. Click Next.

a. Your Name: Your full name (e.g. John Smith)
b. E-Mail Address: As supplied
c. From the Account Type menu, if you have exchange or IMAP select the relevant options, otherwise select POP3, Oscura accounts are POP3 unless IMAP is requested, we also offer a hosted exchange service. Exchange accounts may autodiscover the mail settings for you.
d. In the Incoming mail server field, enter the server details provided by your email provider
e. In the Outgoing mail server field, enter the server details provided by your email provider
f. Username: enter the username supplied to you by your email provider.
g. Password: enter the password supplied by your email provider. Passwords will be case sensitive and should be entered exactly as supplied. Ensure “Remember password” is checked and “Log on using Secure Password...” is not checked.
h. Click “More Settings...”

7. Select “Outgoing Server” tab
8. Check My outgoing server (SMTP) requires authentication and select “Log on to incoming mail server before sending mail”
9. in the advanced tab, the option “leave a copy of messages on the server” must be ticked if multiple devices are used to access the account.
10. Click “OK” then “Next” then “Finish”


Outlook 2013

1. Open Outlook 2013. If the Account Creation Wizard opens, click Cancel and return to the main Outlook screen. Open the File menu
2. Select Account Settings, and account settings again from the dropdown menu.
3. on the E-mail tab. Click New.
4. Next select 'Microsoft Exchange, POP3, IMAP or HTTP' and click 'Next.'
5. at the bottom of the Add New E-mail Account window, check the box labelled manually configure server settings or additional server types. Click Next.
6. Select Internet E-mail. Click Next.

a. Your Name: Your full name (e.g. John Smith)
b. E-Mail Address: As supplied
c. From the Account Type menu, if you have exchange or IMAP select the relevant options, otherwise select POP3, Oscura accounts are POP3 unless IMAP is requested, we also offer a hosted Exchange service. Exchange accounts may auto-discover the mail settings for you.
d. In the Incoming mail server field, enter the server details provided by your email provider
e. In the Outgoing mail server field, enter the server details provided by your email provider
f. Username: enter the username supplied to you by your email provider.
g. Password: enter the password supplied by your email provider. Passwords will be case sensitive and should be entered exactly as supplied. Ensure “Remember password” is checked and “Log on using Secure Password...” is not checked.

7. Click more settings, Select “Outgoing Server” tab
8. Check My outgoing server (SMTP) requires authentication and select “Log on to incoming mail server before sending mail”
9. In the advanced tab, the option “leave a copy of messages on the server” must be ticked if multiple devices are used to access the account.
10. Click “OK” then “Next” then “Finish”


Mac (OS X Mail)

Accounts can be added through the internet accounts menu.
Firstly choose the correct email provider, if it is not listed for example like Oscura, choose other, and enter your name, username and password. You will be prompted for extra details. If you are using an Exchange account or different type of account, details may be found automatically, so manual set up won’t be necessary.

Incoming mail

  • Account type: Oscura Accounts are generally POP by default, though we can provide IMAP. We also offer hosted exchange.
  • Description: a description of the account
  • Incoming Mail Server (host name): the mail server details should be supplied with your account, unless you are using an exchange account with autodiscover.
  • Username: provided by your email provider.
  • Password: provided by your email provider.
  • Port: commonly 110 for POP3 and 143 for IMAP
  • Authentication: for Oscura accounts, this will be password.
  • SSL: none for Oscura accounts

Outgoing mail details

  • Outgoing mail server: the mail server details should be supplied with your account, unless you are using an exchange account with autodiscover.
  • Port: commonly 587 or 25
  • SSL: none for Oscura accounts
  • Authentication: for Oscura accounts this will be password.

 

Smart Phone

There number of different mail clients available for mobile phones, varying by operating system and manufacturer. However all of them will require the same information to set up an email account, though they may use slightly different names for the information they require.

The following is a general guide / faq that should cover most mobile phone clients. Information such as your username, password, account type and servers should be provided by your email provider for use with mail clients.

  • Open your device's email application.
  • Navigate to the accounts setup page, depending on your device, this may be under settings. Click the add account option.
  • The setup wizard will vary slightly depending on the device, but all will require the following information
  • Email address: example@oscura.co.uk
  • Whether your account is IMAP, POP3 or exchange. You should be told this information by your provider, but if you’re not sure, accounts are commonly POP3. Oscura use POP3 by default, but do offer exchange and IMAP services.

For POP3 accounts, extra details may be required (listed below) but for exchange accounts, the mail details may be automatically discovered.

Use these settings for your incoming settings, depending on the type of email you have:

  • Username: may be your email address or something different provided by your provider
  • Password: supplied by your provider
  • Server name/incoming server/POP3 server: provided by your provider
  • port/incoming port: 110
  • Security options/SSL/encryption: choose none unless your provider has provider information otherwise

Outgoing server settings:
For some mobile providers, special settings may be required to send mail on services that utilise pop before smtp authentication, please contact your provider if you have trouble.

Use these settings for your outgoing settings, depending on the type of email you have:

  • Username: may be your email address or something different provided by your provider
  • Password: supplied by your provider
  • Server name/outgoing server/ smtp server: provided by your provider
  • Port/outgoing port: 587 or 25
  • Security options/SSL/encryption: choose none unless your provider has provider information otherwise


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